Return Policy
We strive to provide you with high-quality products and excellent service. However, if you are not entirely satisfied with your purchase, we’re here to help.
1. Eligibility for Returns
- Returns are only accepted for defective, damaged, or incorrectly shipped products.
- Items must be returned in their original, unused condition with all tags and packaging intact.
- Customized, stitched, or altered items are not eligible for return.
- All return requests must be initiated within 24 hours of receiving the product.
2. Return Process
1 Notify Us: Email our support team at theembro.official@gmail.com within 24 hours of receiving your order, providing:
- Order number
- Reason for return
- Clear images of the product showing the issue.
2 Approval: Our team will review your request and approve eligible returns. You will receive a return authorization email.
3 Ship Back: Once approved, securely pack the product and ship it to the return address provided in the email. The shipping cost for returning the product will be borne by the customer.
4 Inspection: Upon receipt, the product will be inspected. If it meets our return criteria, a replacement, store credit, or refund will be processed.
3. Refunds and Store Credit
- Refunds (if applicable) will be processed within 7-10 business days after inspection and approval.
- Refunds will be issued to the original payment method or as store credit, as per your choice.
- Shipping and customization charges are non-refundable.
4. Exceptions
We do not accept returns for:
- Items reported after the 24-hour window.
- Products without valid reasons or supporting evidence (e.g., photos of the issue).
- “Ready to Ship” products that meet all described specifications.
- Slight color or texture variations, as these are inherent to hand-crafted or natural fabric products.
5. Exchanges
If you wish to exchange an item for a different size or product, please contact us within 24 hours. Exchanges are subject to product availability and eligibility criteria.
6. Cancellation Policy
- Orders can only be canceled within 12 hours of placing the order.
- Orders already processed or shipped cannot be canceled.
7. Contact Us
For return or exchange assistance, email us at theembro.official@gmail.com or WhatsApp at +91-8780917262. We’re here to assist you!